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2024-2025 Undergraduate Academic Calendar
Program Learning Outcomes - Technology Management (IT)
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By the end of the program, students graduating will be able to:
Understanding business processes
- Compare and contrast the role, processes, and structure of support functions of a business (e.g., management, marketing, finance, R&D, IT, human resources).
- Discriminate among the role, processes, and structures of operational functions of a business (e.g., sales, manufacturing, distribution, customer support).
- Apply appropriate knowledge areas from the International Institute of Business Analysis (IIBA) Business Analysis Body of Knowledge (BABOK) to manage specific projects.
- Analyze and evaluate a business process, develop the ‘to‐be’ design, and then create the implementation plan and the business change management plan to implement this design.
Project and change management
- Explain financial, operational, and reputational risk management. Articulate the implications for business decisions of cyclical and even‐driven external risks (e.g., credit crunch, pandemics, global warming, peak oil).
- Create and justify a risk management plan to mitigate risks inherent in business in the implementation of information and communications technologies (e.g., systems development, data security and privacy, business continuity, outsourcing, off‐shoring and infrastructure).
- Compare and contrast the choices and activities in procurement and management of purchased IT products and services.
- Apply the Project Management Institute’s Project Management Body of Knowledge (PMBOK)’s approach to academic- and industry-based projects.
- Appraise the best practices for organizational change management.
- Create an appropriate IT and lifecycle management plan (networks, desktop and data centre hardware, operating systems, databases) for a given organization or project.
- Evaluate IT investment decisions (e.g., make technology choices that will ease the integration of unpredictable future technologies).
Strategy and economics of information
- Optimize the contributions of IT to the competitive strategies, innovations, decision‐making and operations of various sizes and types of organizations, industry sectors, processes and functions.
- Describe the impact of IT for individuals, groups, and communities, including culture, social and environmental issues.
- Explain the business values, economics and governance of IT and the IT function within organizations, including IT’s role, structure, challenges and career paths.
- Evaluate the choices and activities in procurement and management of purchased IT products and services based on the structure, offerings, and dynamics of the Canadian and international IT industries. This includes the economics of ICTs and specific subsectors (e.g., ERP, open source, outsourcing, web, mobility).
Information management
- Evaluate data standards and utilize these standards in the design of systems.
- Explain, and evaluate information quality and the effect on decisions.
- Describe and explain the theoretical and practical elements of legal requirement and ethical practices in the collection and storage of information.
Strategic use of business intelligence and data analytics
- Appraise the discipline of knowledge discovery and data mining and its differences to transaction/operational system.
- Design date warehouse based data stores.
- Experiment with examples of business intelligence and data analysis including the use of various qualitative and quantitative methods of analysis to achieve a strategic goal.
- Compose appropriate user interface mechanisms with information and knowledge created by business intelligence and data analysis solutions.
- Examine introductory concepts relating to ethics and privacy and the challenges these place on knowledge discovery and data mining.
Systems design
- Analyze a business need, develop request for documents (RFx), evaluate the responses, and structure a contract with the successful vendor. Evaluate the effectiveness, appropriateness and usability of an implemented information system.
- Explain, create, and evaluate algorithms, data structures, and networked communication protocols to develop modern computer software.
- Explain the current and future issues in IT operations (e.g., delivery of service levels, change control, green IT).
- Set‐up and analyze hardware capabilities, runtime structures, and software interoperability.
- Justify choice of programming language, hardware architecture, and functional or object‐oriented software design.
Technology and security
- Describe and explain the theoretical and practical elements of IT security and security management, including practices, policies and procedures, in the context of the changing needs of IT for organizations.
- Describe and explain aspects of IT security and security management in the context of the wider world, addressing legislative and societal requirements.
- Explain the technical concepts of IT security, including cryptography, malicious logic, identity and auditing.
- Construct, explain, and evaluate security policies and procedures.
- Develop and execute technology‐focused and user‐centred performance and usability evaluations.
General business
- Discuss the history and interpret the current role and future trends (e.g., globalization, social responsibility) of business within society and the global economy.
- Compare and contrast various business designs and models (e.g., networked, supply chains, open innovation, collaborative ecosystems) and formulate appropriate models for various cases.
- Compare and contrast various kinds of organizations by industry sector, ownership, governance, and size – their business models, key performance factors, dominant structures, and processes
Team management
- Evaluate and apply the strengths of a diverse workplace (including ability, ethnicity, religion, gender, sexual orientation, age, generation).
- Persuade, influence, motivate and provide guidance (in a team setting).
- Facilitate a range of group innovation, analysis and decision making techniques (in a team setting).
- Engender and sustain trust of team members (in a team setting).
- Effectively use technologies to facilitate and support group activities and processes (in a team setting).
- Exhibit an understanding of the strengths of a diverse workplace (including ability, ethnicity, religion, gender, sexual orientation, age, generation).
Communications
- Apply a mastery of ethical reasoning, client relationship management, business courtesies and self‐presentation in all aspects of the program.
- Communicate clearly, efficiently and effectively in both oral and written methods in a business context.
- Construct a strategy for business communications leveraging social media tools, practices and networks.
- Formulate ideas effectively in public presentation settings, including graphics, layout and writing components.
Critical, innovative thinking and ethics
- Evaluate a new technology, criticize its strengths and weaknesses, appraise its usefulness to solve business problems and clearly, effectively and efficiently communicate the results.
- Interpret the overall organizational learning and innovation process / life‐cycle, and evaluate its role in organizational success.
Integrative
- Analyse a business problem – collect relevant information, describe and compare options and risks, and make recommendations.
- Appropriately use of relevant techniques such as systems thinking, qualitative, and quantitative analysis.
- Design and communicate a moderately complex technology‐enabled solution to a business problem.
- Effectively plan, manage, and lead a business technology project.
- Apply and synthesize programming knowledge with an understanding of business processes and practice.
- Manage software and creative web and media application teams.
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