ENGR 3160U – Engineering Operations and Project Management

This course introduces students to the field of operations and project management as practiced in various industries and the services sector. The impacts on the external environment, safety and regulatory constraints will be considered in the design and analysis of these systems. Topics include decision analysis; project management; waiting line models in customer service operations; maintenance management; process improvement techniques such as process mapping; and job design for both service and engineering operations.
Credit hours: 3
Lecture hours: 3